General conditions of Sale

General conditions of Sale

How to participate

Anyone wishing to participate in the proposed activities: Canyoning, Climbing, Via-ferrata/cordata, Hiking as well as Aqua-rando, rafting and other related disciplines must agree with the safety conditions and take note of the general conditions of sale:

  •  At our Office: 3, Mazeau Street 04120 Castellane. 
  • On this website.

How to book

  • At the Bureau des Guides de Canyon: 3, Rue Mazeau 04120 Castellane;
  • On the website
  • By phone : (+33)4 92 83 05 64.


Every person (except for minors) has to write down their name, family name and signature after agreeing with the general selling conditions.

During the inscription directly at the « Bureau des Guides de Canyon » the total amount of the activity has to be paid.

On the website, a prepayment of 50% will be asked on the total amount of the booked activity. The payment should be done at least 7 days before the activity itself.

How to cancel your reservation.

You already made a prepayment or payed the full amount of the activity, if you wish to cancel the activity this has to be done at least 7 days before the activity ( by email or letter), in this xase, your payment will be recovered to you.

If this period (of 7 days is not respected) then the deposit (50%) will not be returned to you.

If we are obliged to cancel an activity for security reasons, then the entire amount will be refunded to you (without compensation).

Security rules :

  • Requirement to know how to swim for all participants wishing to practice aquatic activities.
  • Parental authorisation for minors under 18 years of age who wish to engage in the activities.Each guide in the canyon guide office reserves the right to decide the minimum age of minors to participate in the activities.
  • Do not have medical contraindication or, if it is minimal, inform the guide.
  • Listen and respect the safety instructions given by the guide and the necessary equipment (sports shoes)
  • Only the guide is responsible for initiating, monitoring or stopping the activity. Depending on the climatic conditions, the abilities or health of the participants and any other parameters that he considers as important